The “No Service” Economy By Hank Silverberg For years we’ve been hearing that “Americans don’t make things anymore,” and we have switched over to a “service economy.” That is not totally true. There are still factories in the United States that make everything from nails to solar panels (both hit hard by the Trump tariffs, but that’s for another edition). But it is true that much of our money is spent on health care, the internet, sports and entertainment. We spend a lot on things like doctors, brokers, ISP’s, tourism and streaming. The exception may be the electronics we buy, much of it built overseas. So, you would think that since we are in a service economy, that A merica would lead the world in customer service. Sorry, no. In fact, a new survey from LinkedIn shows customer service is among the scarcest qualities in workers in general, and especially in the DC region. (We are not including Congress here, which also provides very little customer service.)